Refund policy

1. Overview

R.L. Coffee Company sells products supplied through third‑party dropshipping partners. Because items are fulfilled and shipped directly by suppliers, our refund and return process follows supplier policies.

2. Returns

Returns may be accepted only if the supplier allows returns for the specific product. Some items may be non‑returnable due to supplier restrictions.

To request a return, contact us at customerservice@rlcoffeecompany.com within 7 days of receiving your order. We will review your request and provide instructions based on the supplier’s return requirements.

3. Damaged or Defective Items

If your item arrives damaged or defective, notify us within 48 hours of delivery. Please include:

Order number
Photos of the damage or defect
Description of the issue

We will coordinate with the supplier to determine eligibility for a replacement or refund.

4. Refunds

Refunds are issued only when approved by the supplier. Once approved, refunds will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.

5. Non‑Returnable Items

The following items may not be eligible for return or refund:

Items marked “final sale”
Consumable goods opened or used
Items restricted by supplier policy

6. Incorrect Address or Delivery Issues

We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to the supplier, additional shipping fees may apply.