Shipping policy

1. Order Processing

All orders placed through our website are processed within 1–3 business days. Processing time refers to the period before an order is sent to our third‑party dropshipping suppliers for fulfillment.

2. Fulfillment & Shipping

R.L. Coffee Company does not manufacture or ship products directly. All items are fulfilled and shipped by our third‑party suppliers. Because of this:

Shipping times may vary depending on supplier location and product availability.
Some items may ship separately if they come from different suppliers.
Tracking information will be provided when available from the supplier.

3. Estimated Shipping Times

Typical delivery windows (may vary by supplier):

United States: 5–15 business days
International: 10–25 business days

These are estimates only. Actual delivery times may be shorter or longer depending on carrier delays, customs processing, or supplier logistics.

4. Shipping Costs

Shipping costs are calculated at checkout based on supplier rates, product weight, and destination. Some products may qualify for promotional or discounted shipping depending on supplier policies.

5. Delayed or Lost Shipments

If your order appears delayed or lost:

Contact us at customerservice@rlcoffeecompany.com
We will coordinate with the supplier to investigate the issue
Replacement or refund eligibility will depend on supplier policies

R.L. Coffee Company is not responsible for delays caused by carriers, customs, or incorrect shipping information provided by the customer.

6. Incorrect or Insufficient Addresses

Please ensure your shipping address is accurate. Orders shipped to an incorrect or incomplete address provided by the customer may not be eligible for replacement or refund. Additional shipping fees may apply if the supplier returns the package.

7. International Shipping & Customs

International orders may be subject to customs fees, import taxes, or duties. These charges are the responsibility of the customer and are not included in product or shipping prices.